Refund Policy And Shipping Policy

Refund Policy

We want you to love your jewelry purchase. If you are not completely satisfied, we’re here to help.

Returns


  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, and in their original condition, including all original packaging.

  • For hygiene and safety reasons, earrings are non-returnable unless they arrive damaged or defective.

Refunds


  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Original shipping fees are non-refundable.

Damaged or Defective Items


  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.

  • We will offer a replacement or full refund at no additional cost.

Return Shipping


  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Non-Refundable Items


  • Earrings (for hygiene reasons)

  • Customized or personalized jewelry

  • Final sale or clearance items

How to Start a Return

Please contact our customer support team at myxellejewelry@gmail.com with your order number and reason for return. We will provide return instructions.

Shipping Policy

We’re committed to delivering your jewelry safely and promptly, wherever you are.

Processing Time


  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Custom or personalized items may require additional processing time, which will be indicated on the product page.

Shipping Methods & Delivery Times


  • We offer standard and express shipping options.

  • Delivery times vary depending on your location:


    Domestic: 3–7 business days


    International: 7–21 business days



  • Please note that delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.

Shipping Costs


  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be offered on orders over a certain amount (optional).

International Shipping


  • We ship worldwide! Customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the recipient.

  • Delivery times may vary due to customs processing.

Order Tracking


  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this number to monitor your package until it reaches you.

Lost or Damaged Packages


  • We take extra care in packaging your jewelry to prevent damage.

  • If your package is lost or arrives damaged, please contact us within 48 hours of delivery, including photos if applicable. We will work with you to resolve the issue promptly.

Packaging


  • All orders are shipped in secure, elegant packaging, perfect for gifting.