FAQ

1. What materials are your jewelry made of?

Our jewelry is crafted from high-quality stainless steel 304L. Each product description specifies the materials used so you can choose with confidence.

2. Do you offer sizing guides?

Yes! For rings, bracelets, and necklaces, we provide detailed sizing guides on each product page to help you find the perfect fit. If you’re unsure, our customer support team can assist you.

3. How do I care for my jewelry?

To keep your jewelry looking its best:


  • Avoid exposure to water, chemicals, and perfumes.

  • Store items separately to prevent scratches.

  • Clean gently with a soft cloth.

4. How long will my order take to arrive?


  • Processing: 1–3 business days

  • Domestic shipping: 3–7 business days

  • International shipping: 7–21 business days (may vary due to customs)

    Once your order ships, you’ll receive a tracking number.

5. Do you ship internationally?

Yes! We ship worldwide. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

6. What is your return or refund policy?

We offer a 30-day money-back guarantee for unused and unworn items in their original packaging. Earrings (for hygiene reasons) and personalized items are non-refundable unless defective. See our full Refund Policy for details.

7. What if my jewelry arrives damaged?

If your order arrives damaged or defective, contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

8. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use it to monitor your package until it arrives.

9. How can I contact customer support?

Our friendly support team is available via email at myxellejewelry@gmail.com or through our contact form on the website. We aim to respond within 24 hours on business days.